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General questions

Q. What Phone Xpress is for, and what are the benefits of its implementation?
A. Depending on the nature of the company and its departments, as well as its organization structure, Phone Xpress can be used for:

Monitoring, analyzing and optimizing the load on its phone lines or streams.
Reducing communication costs by reducing the amount of non-business-related calls (it is significant that the very existence of an embedded solution that employees know about greatly cuts the number of irrelative phone calls).
Controlling and analyzing communication charges.
Controlling and analyzing certain business processes that are relaetd to making phone calls.
Controlling and spreading communication charges between subdivisions or other structural units.
Selling telephone services to third-party organizations or individuals (for example, tenants or hotel customers).


Q. How accurate are the results provided by Phone Xpress?
A. The accuracy and number of call properties provided by Phone Xpress depend solely on the model and settings of the particular PBX. Phone Xpress simply receives and parses data data provided by your PBX. If for example, like LG Starex VSP, powered by some editions of its firmware, does not return data on incoming calls, the program also is not going to have any data about them.

Q. What are the unique features available Phone Xpress? What makes it different from other similar solutions?
A.

Here are some of the features that make our solution unique:

Receives data over slow (Internet) and/or asynchronous channels (modem).
Periodically transfers data from remote PBX (dial-up).
Works with different SQL servers; can work with customer's existing SQL server.
Unlimited number of modules, does not require additional licenses for the additional modules.
Simultaneous operation with PBX of different types and models.
Protects data and prevents data loss on failure of connection between the recording side and the application server.
Does not install anything outside the installation folder.

As for the comparison with the other products, Phone Xpress features an advantageous combination of:

Modern, convenient and fast interface.
Three-tier operating model, which allows building up a convenient and flexible data processing scheme.
Flexible licensing policy, which minimizes your expenses on purchasing and implementation.

 

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